FAQ's

At Australian Research Lab, we aim to raise the standard of research products available for research in Australia.

We work with some of the best manufacturers worldwide to ensure every product we distribute meets the highest standards of purity and consistency. Unfortunately many peptides on the Australian market fall short of what they claim to be and lack proper testing to ensure the peptides you receive are of the highest purity.

What sets us apart is our focus on quality, transparency, and integrity. Each batch we source is backed by rigorous testing and verification, so you know exactly what you’re getting. As a peptide distributor, we pride ourselves on bringing professionalism and trust from our world class manufactures to you.

FAQ's

We value trust and customer satisfaction. Below you’ll find answers to the most common questions about Australian Research Lab, our products, and our service.

How long does shipping take?

Orders are processed within 2 days unless otherwise stated under each product. If you order products in ready for immediate shipping as well as preorder, your whole order will be shipped once the preorder products arrive. If you want the orders delivered separately, please process 2 seperate orders, 1x with the in stock products and 1x with the preorder products. Please contact our support team via our contact page for further enquiries.

Express Delivery within Australia typically takes 1-3 business days, depending on your location. Standard delivery ranges from 8-14 business days upon being shipped. This excludes all sale and holiday periods.

What if I put my incorrect address?

Email us immediately to update this, if your order has already been shipped, you may need to contact australia post directly to arrange a redirection.

What if my parcel gets returned to sender?

Notify us via email that this is the status of your delivery. Once we receive the parcel, we will arrange for redelivery. This may incur an additional shipping fee which you will be required to pay before the parcel is reshipped.

Is packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging to protect your privacy.

Are your peptides tested?

Yes! We work only with trusted suppliers who provide consistent, reliable quality. Every batch is sourced with care to maintain the highest quality. Our quality assurance process includes batch testing from a 3rd party independent testing facility Janoshik.

What if I have questions before ordering?

Our support team is ready to help. You can contact us through our contact page.

Do you ship internationally?

Currently, we only ship within Australia.

How do I store my peptides?

For maximum stability and longevity, peptides should be stored as follows:

Before reconstitution:
Store in a cool, dry place. For long‑term storage, refrigerate (2–8 °C) or freeze (–20 °C).
After reconstitution:
Refrigerate (2–8 °C) and use within recommended timeframe.
Handling tips: Follow lab protocols closely.

Following these guidelines ensures stability and effectiveness for research purposes.

Do you offer returns?

At this time, we do not provide a return address for sending products back.

Our Refund and Reship Policy

Please be aware that the situations below are not eligible for a reship or refund:

Side effects: Our products are strictly for research use only, not for human consumption
Product damage after delivery: For example, if a vial or bottle is dropped or otherwise damaged once it has arrived safely.
Perceived lack of effectiveness: We require valid supporting documentation (e.g., lab results) to verify claims.

At Australian Research Lab, we aim to raise the standard of peptide products available for research in Australia.